Refund Policy

Last updated: June 22nd, 2025

At Eterna™, we’re committed to delivering high-quality products and reliable service. Your satisfaction is our priority, which is why we offer a 30-day money-back guarantee on most items to help you shop with confidence.


Order Cancellation

Please note: once an order is placed, it cannot be modified or canceled. We begin processing orders immediately to ensure fast shipping.


Returns & Refunds

We proudly offer a 100% refund within 30 days if you’re not satisfied after consistent use or experience with the product.

To qualify, we kindly ask for a short written explanation of your experience, from the time you received the product to when you decided it wasn’t right for you. This helps us improve and ensure products are being used properly.

✅ Used items are eligible for refunds
✅ No-questions-asked refunds if there are negative effects or dissatisfaction
🚫 Limit: One refund per customer under the 30-day guarantee, even if multiple orders were placed

Note:

  • Some countries may not support returns, and in those cases, a full refund may not be possible.

  • Shipping costs and delays caused by couriers, customs, or other third parties are non-refundable.

  • Currency conversions or international transaction fees are the responsibility of the customer.

📧 To request a refund, email us at eternabaddies@gmail.com with your order number and reason for return.


Product Concerns

We expect all items to be used responsibly and as intended. Please follow any instructions or guidelines included with your order or listed on our site. Improper use may void refund eligibility.

Need help with something? Our team is always here to support you.


Damaged Items

We inspect and pack every order with care. If your item arrives physically damaged, contact us within 48 hours of delivery.

📸 Please include a clear photo of the damaged item in your email to eternabaddies@gmail.com so we can review and issue a replacement if applicable.

Cosmetic damage to packaging does not qualify unless the product itself is affected.
We do not cover damage from misuse, normal wear, or handling.


Shipping & Delivery

We do our best to ship orders promptly, but Eterna™ is not responsible for delivery delays caused by couriers, customs, or other external factors.

If your package is lost, delayed, or stolen, please contact the courier directly. We are unable to offer refunds or replacements for issues outside our control.


Fraud Prevention

To protect our customers and our brand, all billing/shipping details are verified at checkout. If suspicious activity is detected, we may request further verification or cancel the order for your safety.


Policy Updates

Eterna™ reserves the right to modify this policy at any time. We recommend reviewing the latest version before making a purchase. By shopping with us, you agree to the terms outlined here.